Medical Secretary

• Leaving Certificate or equivalent
• Proficient in Microsoft Office Suite
• QQI / Fetac Level 5 or equivalent Medical Secretary / Medical Administration qualification

• Excellent secretarial and organisational skills
• At least 2 years previous experience in a similar role
• Knowledge of medical terminology desirable
• Experience in Dictatyping
• Experience in Diary Management
• A general knowledge of private health insurance claims and billing
• Experience in the use of Patient Management Systems
• Knowledge in the management of Confidential Patient Information
• Cash Handling experience

• Manage telephone communication ensuring all calls are received and recorded, by taking accurate written messages and dealt with within an appropriate time frame.
• Deal with queries from service users including patients and their families, in a manner that is consistent with hospital policies and procedures whilst demonstrating understanding, empathy and discretion.
• Deal with complex incoming post/faxes bringing information to the attention of the Consultant and processing as directed.
• Ensure the timely processing of all patient related information, including clinic letters, reports, referrals, appointments, admissions, and all, general enquiries.
• Ensure that all correspondence is handled within the required timeframes.
• To be responsible for booking all appointments, coordinate theatre bookings and manage changes, cancellations as required.
• Check and verify theatre lists where appropriate.
• Liaise with the CNM2 for theatre scheduling, generating theatre lists and booking procedures.
• Handle all / any outstanding invoices for patients, insurers or third parties to ensure prompt payment.
• Maintain the diaries of consultants, organising meetings, leave arrangements etc.,
• You will ensure that patient and practice confidentiality is respected at all times.
• You will be required to work within the guidelines & instructions for inputting & retrieving information from the Patient Management Systems.
• To be responsible for managing allocated Public Waiting List initiatives as required.
• Manage as appropriate the surveillance register to include monitoring and booking surveillance patients as directed by the consultant / hospital.
• Ensure all necessary paperwork is completed and enter details onto the appropriate patient management systems as defined by the hospital minimum data set.

Bon Secours Health System