Spa Receptionist

Cork
Permanent
Full-time

3 days ago

Responsible for providing a professional and friendly welcome to The Spa at The Kingsley, ensuring the smooth running of the Guest Service Journey, and delivering the best possible experience. Working as part of a team, the role requires an outgoing approach, accompanied with enthusiasm at all times and a passion to deliver customer satisfaction.Responsibilities will include:

Ensuring all guests are greeted in a bright, professional, and friendly manner and ensuring their requests / queries are dealt with efficiently.
Working alongside the entire Kingsley Spa team to ensure the smooth running of the department.
Checking the spa and general areas on a regular basis and ensuring they are to the required standard. Escalating any issues to the management team
Group booking coordinator.
Able to perform treatments on guests when required – depending on candidate.

HOURS OF WORKYou will be contracted to work on a flexible basis. You will be required to work weekends and public / bank holidays on a rota basis with a premium rate of pay for hours worked on a Sunday.Essential requirements:

Excellent communication skills
Friendly, caring, outgoing personality
Willing to work as part of a team
Motivated and able to work on your own initiative to achieve customer service goals
Have a true passion for the Spa industry
Work to a high standard of cleanliness and hygiene
Confidence in dealing with guest enquiries
Therapist experience & ITEC/CIBTAC/CIDESCO qualification - advantage but not required
Fluent English
Punctual, self-organised and motivated

Desirable requirements:

Previous experience in a similar role or customer service background
Spa knowledge
Treatment performance - advantage but not required
Product / Skincare Knowledge

COMPANY BENEFITS:

Company Funded Educational Programs
Discount on restaurant dining options of up to 50%
Reduction on accommodation for family and friends
Discount for Spa treatments and products
Use of Health Club Facilities
Staff dining Facilities
Staff Parking

The Kingsley Hotel

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