Motor Claims Handler

• Offer comprehensive support and guidance to claimants throughout their claims journey.
• Manage and prioritise your caseload effectively, ensuring timely resolutions and exceptional customer service.
• Analyse claim details to ensure adherence to policy conditions.
• Utilise your technical expertise to devise and implement effective claim management strategies tailored to each case.
• Ensure meticulous documentation and information gathering during investigations.
• Maintain accurate and updated claims files.
• Collaborate with legal professionals and other stakeholders to negotiate successful claim outcomes.
• Focus on controlling claim costs while meeting customer and regulatory expectations.
• Process provider bordereaux, including windscreen, car rental, and motor assessor invoices, where applicable.
• Operate within predefined authority limits.

• Engage in collaborative learning with internal departments such as underwriting and compliance.
• Benefit from exposure to senior management, leveraging their extensive industry experience.
• Collaborate with external experts to achieve optimal claim resolutions and deliver exceptional customer service.
• Grow professionally within a dynamic and expanding organisation.
• Preferred qualifications include professional designations such as APA, CIP, MDI, and ACII.
• While prior motor claims handling experience is advantageous, it is not essential as role-specific training will be provided.
• Exceptional communication and negotiation skills.
• Strong attention to detail and organisational abilities.
• Ability to thrive in a collaborative team environment.

Abrivia Recruitment