Customer Support Manager (Part Time) - Ashbourne, County Meath
Dunnes Stores
- Ashbourne, Co Meath
- Permanent
- Part-time
- To deliver the Dunnes Stores principles of operations and customer service.
- Lead the team, in a manner appropriate to the Brand, to deliver the agreed business strategy
- Ensuring all relevant trading safely and legal policies being in place and adhered to
- Maximizing sales through analyzing sales data, department trading patterns and pre-empting customer needs and demands
- Demonstrating through role modelling how to deliver excellent customer service ensuring the “Dunnes Stores Experience” customer service programme is delivered
- Be constantly on the lookout for innovative ideas inside & outside the business
- Coaching the team to be passionate and knowledgeable about sales, product availability, merchandising & display standards, variation prevention, pricing, ticketing, hygiene and most importantly customer service.
- Provide feedback to senior managers on performance, key customer service developments and operational issues
- Good communication, coaching and leadership skills.
- Customer focused
- Organizational and time management skills
- Commercial mind-set and appropriate product knowledge
- Problem solving & decision making
- Merchandising skills
- People management skills
- IT skills
- Department or team leader level experience in a fast paced retail environment & customer focused business is preferable but not essential