Enterprise Services Architect

Dublin
Contract
Full-time

1 month ago

Job DescriptionMy client is seeking an experienced Enterprise Service Design Architect to lead the design, governance, and continuous improvement of IT services across a large, complex, semi-state environment. This is an initial 3 year FTC with a view to go permanent for the right candidate.This is a strategic, cross-functional role responsible for ensuring IT services are secure, scalable, cost-effective, and aligned with both business and regulatory requirements. You'll work closely with teams across Architecture, Cybersecurity, Service Management, and Project Delivery-supporting service design across greenfield and existing environments.Responsibilities:

Lead design of IT services including SLAs, support models, and transition plans.
Ensure alignment with ITIL, NIST, NIS2 and integration with ServiceNow.
Own service transition across projects using Prince2 methodology.
Produce clear, consistent service design documentation.

Requirements:

5+ years in IT Service Management, with 2+ years in a senior or lead role.
Strong experience in service architecture and frameworks (ITIL v4, NIST, NIS2).
Proficiency with ServiceNow, CMDB, service catalogues.
Broad understanding across IT infrastructure, cybersecurity, cloud, and SAP.
Excellent stakeholder and communication skills.

Desirable:

ITIL v4 MP or SL, TOGAF, ISO 20000, COBIT.
Experience within Irish semi-state or public sector.

Mason Alexander

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