Hotel Receptionist 5 Star Hotel
- Kilkenny
- Permanent
- Full-time
- To be familiar with the days business, including arrivals, departures and special requests.
- To offer guest services such as wake up call, newspaper etc.
- To check guests in and out in a friendly and efficient manner
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Ensure all enquiries and requests are dealt with efficiently and promptly.
- Have a full knowledge of all bedrooms, their location and what they consist of.
- Allocation of arrivals for next day’s business.
- Knowledge of local amenities and local transport.
- Be available to work 5 out of 7 days this would be required ongoing and not just for summer
- Strong command of the English Language
- Basic computer skills are essential whist a working knowledge of Hotsoft is desirable.
- Experience in hospitality would be beneficial but not essential.
- Excellent Customer Service
- Welcoming friendly personality and manner
- Ability to prioritise and organise work
- Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
- Ability to work in a fast-paced busy environment.