Reception Manager – Luxury Boutique, Kildare

Excel Recruitment View all jobs

  • Kildare
  • €38,000-40,000 per year
  • Permanent
  • Full-time
  • 23 days ago
Reception Manager – Luxury Boutique Hotel | KildareOur client, a highly regarded luxury boutique hotel in Kildare, is seeking an experienced Reception Manager to lead the Front Office team. This is an exceptional opportunity for a hospitality professional who is passionate about guest experience, customer journey excellence, and delivering high-end service within an intimate, upscale property.Please note: Due to the hotel’s rural location and lack of public transport, candidates must have their own transport.Key Responsibilities
  • Lead the delivery of a five-star guest experience, ensuring every touchpoint-from pre-arrival to departure-is personalised and memorable.
  • Oversee all front desk operations, ensuring a seamless, warm, and professional experience for every guest.
  • Manage all front office operations including check-in/out, reservations, room allocations, guest communication, and billing.
  • Oversee VIP and repeat guest handling, ensuring exceptional service and attention to detail.
  • Coordinate with Housekeeping and Food & Beverage to ensure outstanding service across departments.
  • Train, mentor, and support the Reception team to uphold luxury service standards.
  • Manage daily reporting, compliance, and cash-handling procedures.
  • Act as the primary point of contact for guest feedback, issues, and special requests.
Requirements
  • Minimum 2-3 years’ Front Office or Reception leadership experience in a hotel setting (luxury, boutique, 4* or 5* preferred).
  • Strong knowledge of hotel systems (Opera, RoomMaster, or similar PMS).
  • Excellent customer service skills and a warm, professional manner.
  • Ability to manage a team and promote a positive, guest-focused culture.
  • High attention to detail and strong organisational skills.
  • Own transport is essential – public transport does not service the area.
What’s on Offer
  • Competitive salary depending on experience.
  • Opportunity to join a respected luxury boutique hotel with a strong reputation for service.
  • Career development and training opportunities.
  • Staff meals, hotel discounts, and additional perks.
If you are a hospitality professional with a passion for luxury service, leadership, and delivering unforgettable guest experiences, we would love to hear from you. Apply now to join a dedicated team within one of Kildare’s most esteemed boutique hotels.

Excel Recruitment