Business Product Specialist - ICT
- Dublin
- Permanent
- Full-time
We take the script and rip it up, we're a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment. We want you to become the best version of yourself.Join us as a Business Product Specialist - ICTThis role will sit within the capability area of IoT & ICT Products Portfolio and is key to the delivery of IoT & ICT financial & strategic objectives. The role involves working within the ICT product team, and building required product portfolio set including product development, delivery, launch and post launch tracking and monitoring. Intra and cross department engagement will also be a significant element to the role working collaboratively with Sales Teams, Mar Comms, Finance, Customer Support, Sales Enablement, Regulatory & Legal, etc.What else it involvesWorking within an agile framework and part of the IoT & ICT tribe you will be responsible for the following;
- Product development, end to end (customer insight, business case build, trials, GTM & launch, and vendor evaluation).
- Success tracking (and KPIs such as penetration, AMPU, churn and product mix)
- Manage feedback from internal and external customers.
- Working with team members to onboard partners, help develop product roadmaps and innovation within the wider product portfolios.
- Monitor and review competitive offerings, assess the potential customer / company impact, and support with response strategies which differentiate from the competition.
- Identify market threats and take appropriate action to protect base and revenue.
- Track base and revenue performance, preparing remedial action plans where variances are identified.
- Close collaboration with key stakeholders such as Mar comms. Digital, IT, Business Care and sales teams to ensure engagement, support, and delivery for portfolio.
- Meet with sales teams to understand market dynamics, respond to customer needs and competitive threats.
- Ensure that all propositions and products developed are positively contributing to Customer Satisfaction targets.
- Preparation of reporting requirements for internal stakeholders and the decision-making process.
- Product management knowledge (Launch, go-to-market, In life and end of life) with proven ability to execute best practice.
- Proven experience at working and engaging with different functions - Finance, CRM, Marketing, Sales, IT & Networks etc
- High-level understanding of telecommunications and ICT technology trends desired.
- Passionate about excellent Customer Experience and innovation.
- Exceptional commercial acumen with the ability to understand how we can increase profitability and deliver agreed KPI's.
- Ability to clearly demonstrate achievement of results in previous roles.
- Strong planning and organisational skills
- Curiosity, ambition, and tenacity
- Entrepreneurial drive with appreciation of user-experience, business process, and commercial issues.
- Self-starter with the ability to work independently and think creatively.
- Results based with a focus on customers
- Ability to work on own initiative
- Team-oriented, collaborative approach & attitude.
- Well organised, process oriented, with ability to prioritise.
- Results based approach, with a focus on customers.
- Strong communication and interpersonal skills.
- Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our Head Office in Dublin (3 days per week office based)
- Competitive salary, annual performance bonus & pension contribution
- 25 days holidays plus 2.5 company days Annual Leave buy or sell (buy or sell up to 5 days AL each year)
- Healthcare Insurance through our flexible benefits programme Life assurance, phone & laptop, subsidized canteen
- Access to learning & development tools
- Free on-site parking
You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #JobsAt Three, we are committed to equity, diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply!If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!