Senior Product Specialist

Irish Life

  • Dublin
  • Contract
  • Full-time
  • 12 days ago
  • Full Time 12 month fixed term contract
  • Hybrid role based in our Dublin / Cork office
What we offerWe have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.Further details on our benefits package can be accessed hereAt Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.We believe in doing the right thing-acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together-in a supportive, collaborative environment where every idea and contribution is valued.As Senior Product Specialist your role will involve:
  • Manage product documentation and literature for the ILH product portfolio (Handbook, Hospital Lists, T&C Changes at Renewal etc)
  • Test and review both system and literature changes across the full suite of Product literature.
  • Manage the day-to-day relationships with non-medical ILH benefit providers to ensure ILH and its providers deliver great customer service.
  • Support implementation of new product and benefit changes to meet ILH's business goals.
  • Support Product Knowledge within the business, completing sign off reviews, monitoring the team mailbox, directing queries from the business and escalating where required.
  • Ensure compliance with Company policies, regulatory, professional and legal requirements.
  • Using data and analytics of customer behaviour to determine opportunities and challenges across portfolio.
  • Working integrally with Pricing Team and cross functional teams to align customer interest with commercial return.
  • Applying innovative thinking and a drive for results to translate customer insights and commercial acumen into propositions which help Irish Life Health's members lead healthier lives.
What we are looking for...the ideal candidate should have/beProduct Knowledge
  • Strong commercial acumen and understanding of profitability drivers
  • Strong research ability
  • Passion for driving change and delivering innovation
  • Excellent communication (verbal and written) and presentation skills
  • Demonstrable record of inter-departmental collaboration
  • Strong attention to detail and project management skills
  • 3rd level qualification in Business/Marketing or related discipline
  • Health insurance market experience
What you will need to be successful in the role
  • 3rd level qualification in relevant areas - Marketing, Business or a related discipline
  • 3 years plus years Marketing or Financial Services experience
  • APA/QFA qualification (role specific)
Desired Knowledge / Experience / Skills
  • 5+ years of product management experience, with some commercial responsibility with a proven track record of driving growth in the business.
  • Knowledge of Health Insurance market in Ireland and associated regulation.
  • Business management needs and challenges faced by customers, competitors in the space, and emerging trends that could shape new opportunities.
  • Excellent knowledge of the regulatory rules that govern the product landscape including all rules and regulations set by both HIA, CBI and the Revenue Commissioners where applicable.
  • APA in Private Medical Insurance is desired but not essential if candidate is willing to complete the exams in the event the role is made permanent.
Key CompetenciesCommunication and InfluencingRisk and ControlDrive for Improved Customer SatisfactionProblem Solving and Decision MakingCommercial AwarenessAbout usIrish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are one of Ireland's leading financial services groups with over 1.5 million customers. For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.

Irish Life