Senior Manager, Digital & eCommerce Delivery

• Collaborate with senior business and IT stakeholders to define program vision, strategic objectives, and success metrics.
• Lead portfolio planning and prioritization, ensuring alignment with enterprise digital strategy and customer experience goals.
• Establish governance frameworks to monitor performance, manage risks, and ensure transparency across all program activities.
• Oversee the delivery of a high-value portfolio of digital initiatives, ensuring quality, timeliness, and budget adherence.
• Drive proactive risk management, scope control, and change management to ensure program stability and stakeholder confidence.
• Provide executive-level reporting and insights to support strategic decision making and resource allocation.
• Provide Agile best practices across the organization; this will include coaching and mentoring Project Managers, product owners, and developers. Develop processes that improve team productivity

• Lead the incident management function for the portfolio, ensuring rapid response and resolution of critical IT issues.
• Establish and maintain incident response protocols, escalation paths, and communication plans.
• Collaborate with support teams and business stakeholders to minimize disruption and restore services efficiently.
• Conduct root cause analysis and post-incident reviews to drive continuous improvement and prevent recurrence.
• Monitor incident trends and implement proactive measures to enhance system reliability and service quality

• Manages performance, coaches team members, and resources team appropriately to deliver on objectives while driving a culture of excellence
• Coordinate resources to ensure project needs are addressed and effectively assign tasks and deliverables to team members based on their abilities
• Supervises, motivates and mentors cross-functional/cross-divisional project team of project managers and business analysts

• Direct oversight of strategic programs with budgets ranging from $0–$4M and business impact up to $7M.
• Final decision authority on program-level budgets, delivery timelines, incident resolution strategies, and resource commitments.
• Responsible for mission-critical initiatives and incident response efforts that span divisions and geographies, with significant visibility at the executive level.

• Bachelor’s Degree in Business, Computer Science, or related discipline
• Minimum 9 years of experience in project management, business systems analysis, or software development; preferred experience in delivering IT solutions in an enterprise digital and e-commerce landscape
• Minimum 6 years of managing projects in digital marketing, web design, mobile or interactive media.
• Experience or familiarity with technologies and best practices in areas not limited to: Customer experience, CRM, marketing/sales automation, web content management, e-commerce, PCI, mobile solutions, social engagement, data driven marketing (DMP), and health care
• Experience managing release cycles or programs involving multiple projects managers and cross-functional development/testing teams.
• Excellent track record in delivering complex and cross functional programs
• Strong leadership skills with the ability to lead Agile Scrum teams
• Knowledge of software development practices (e.g. Agile/Scrum, Kanban, SAFe) and tools (e.g. JIRA, Confluence)
• Experience working in matrix global organization where success requires broad orchestration of resources and services
• Experience working in an FDA-regulated business (e.g. validated software related to medical, pharmaceutical, or life sciences products) and PCI regulated business is preferred

Abbott