The Operations Supervisor oversees the daily operations and is responsible for liaising with suppliers and clients. This role involves managing staff, optimising processes, defining rosters, coordinating schedules, controlling costs vs budgets, and collaborating with other departments to meet operational goals. Key Responsibilities: - Support business development activities as required; - Supervise and lead different teams of employees, providing training, support, and performance feedback; - Monitor workflow and productivity to ensure targets are met or exceeded; - Develop and implement process improvements to enhance efficiency and reduce costs; - Ensure compliance with safety regulations, company policies, and quality standards; - Schedule and assign tasks, shifts, and resources based on operational needs; - Resolve operational issues in a timely and effective manner; - Validate timesheets, maintain accurate records and prepare regular reports; - Collaborate with other departments (e.g., HR, accounting) to support organisational objectives; - Foster a positive work environment focused on continuous improvement and team engagement. Qualifications: - High school diploma or technical diploma in accounting or related field required; - Basic English communication skills (verbal and written) required; - Fluency in Portuguese preferred; - 2+ years of experience in an operations or supervisory role; - Strong leadership and team management skills; - Excellent problem-solving and decision-making abilities; - Effective communication and interpersonal skills; - Proficiency in Microsoft Office and experience with ERP or inventory management systems.