Operations Manager

Dublin
€60,000 per year
Permanent
Full-time

1 month ago
Apply easily

Location: DublinSalary: €60,000Reference: MC1267A leading accommodation provider in Dublin is seeking an experienced Operations Manager to oversee day-to-day operations across multiple sites. This is a hands-on, senior role suited to a proactive leader with a background in hospitality / facilities / accommodation providers.You'll support the General Manager in delivering excellent service standards while managing cross-functional teams and ensuring efficient, compliant and guest-focused operations.Key Responsibilities:Operational Leadership:

Oversee daily operations across several accommodation sites
Support reception, housekeeping, and maintenance supervisors
Ensure alignment of processes and service standards
Adjust staffing levels and scheduling to meet seasonal demand
Conduct regular site and room inspections

Guest Experience & Service Delivery:

Champion high service standards for all guests and residents
Manage escalated guest issues, feedback, and incidents
Maintain accurate daily logs and reporting to senior management

Process, Systems & Compliance:

Drive process improvements and SOP development
Ensure compliance with H&S, GDPR, and internal policies
Oversee facilities and maintenance issue resolution

People Management:

Assist with recruitment, induction, and training of staff
Manage rotas, attendance, and performance tracking
Support team leads with ongoing coaching and development

Communication & Coordination:

Lead staff briefings and contribute to senior meetings
Liaise with internal departments and external partners for seamless service
Foster a positive, collaborative team culture

Safety & Security:

Promote strong safety and emergency protocols
Monitor access, security, and cash handling procedures
Address and report hazards or incidents as required

About You:

5+ years' experience in hospitality, accommodation or facilities operations
Proven leadership in a multi-site or complex environment
Strong organisational and communication skills
Financial awareness and operational problem-solving mindset
Flexible, solutions-focused and guest-oriented
Familiarity with accommodation systems
Flexibility to work evenings / weekends

Ready to take the next step in your operations career? Join a fast-paced, people-focused environment where no two days are the same. Apply now to find out more about this exciting opportunity!

The Firm