Community Operations Analyst - German

• Assist our client's community and help resolve inquiries empathetically, accurately and on time

• Become and remain knowledgeable about client's products and community standards

• Make well balanced decisions and personally driven to be an effective advocate for our community

• Strong interpersonal skills, verbal and written communication skills and most importantly empathy

• Display a strong bias to doing what's right

• Investigate and resolve issues that are reported on client's platform such as requests for account support and reports of potentially abusive content

• Respond to user inquiries with high quality, speed, empathy and accuracy

• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

• Gather, analyse and utilize relevant data to develop ways to improve the overall user experience on the site

• Enforce clients Terms of Use by carefully monitoring reports of abuse on the site

• Review the reported content within agreed turnaround times and standards of quality

• Identify inefficiencies in workflows and suggest solutions

• Recognize trends and patterns and escalate issues outside the company policy to the global team.

• Strong personal resilience with the ability to operate in a pressured and fast paced environment.

• High adaptability and positive approach to challenges.

• Ability to make decisions.

• Ability to solve problems.

• Effective Time management & Prioritization skills.

• Ability to work as part of a team.

• Ability to consistently hit KPIs on time.

• Proficient in market language and English.

• Cultural understanding of the market.

• Experience in working in an office environment is preferable.

• Extremely reliable, consistent, and hard-working

• Passion for ensuring a positive, safe user experience

• Flexible in working in a faced paced environment with different projects to work on.

• Ability to learn new information in a short period of time

• Eligible to work in Ireland full time

• Health Insurance

• 25 days Annual Leaves

• Extensive Training & Development

• Access to Covalen's Wellness Programs.

• Tax Saver Travel Card

• Covalen's Bike to Work Scheme

• Salary: €31,063.50 per Annum

• Location: Sandyford (Dublin 18)

• Working hours: 37.5 hours / week Monday to Sunday (including Bank Holidays)

• Shift: Day (9am to 5.30pm) / Evening (6pm to 2am)

• Pay Schedule: Monthly

• Contract Type: Permanent Full-Time Contract

Cpl Group