Service Manager

Osborne Recruitment

  • Carlow
  • Permanent
  • Full-time
  • 1 month ago
  • Location: Carlow, Carlow
  • Type: Permanent
  • Job #45657
Service Manager - Agricultural MachineryThe Service Manager is responsible for managing all aspects of aftersales service, maintenance, and repair of agricultural machinery. Acting as the central point of contact for service-related enquiries, this role ensures that customer issues are handled quickly, professionally, and with a focus on long-term customer satisfaction.
  • Location: Borris, Carlow
  • Employment Type: Full-time
Key Responsibilities:
  • Respond promptly to customer enquiries regarding machine servicing, repairs, and warranty issues.
  • Schedule and coordinate all service appointments.
  • Accurately diagnose service issues using customer reports and liaise with technical support when necessary.
  • Order, track, and manage parts for repairs and maintenance jobs.
  • Maintain detailed records of all service jobs, warranty submissions, and customer interactions.
  • Produce accurate service estimates, quotations, and invoices.
  • Provide advice to customers on maintenance schedules, preventative servicing, and equipment care.
  • Ensure all work complies with health & safety and environmental standards.
  • Monitor and manage service department profitability and efficiency.
Requirements:
  • Solid technical understanding of agricultural machinery and equipment.
  • Previous experience in a service or aftercare role within the agricultural, plant, or machinery sector.
  • Strong organisational skills with the ability to prioritise a busy workload independently.
  • Confident communicator with strong customer service skills.
  • Comfortable working with manufacturers and suppliers to resolve technical and warranty matters.
  • Good IT skills - familiarity with service software, Excel, and email systems.
  • Full driving licence.
Desirable:
  • Technical qualifications in agricultural engineering, mechanics, or similar.
  • Experience dealing with major agricultural machinery brands.
  • Familiarity with telematics or diagnostic systems.
For more information, please apply through the link provided for the attention of Daniel Kirwan or email daniel.kirwan@osborne.ie
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set - please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.#INDOSB1
#INDKIRWAN

Osborne Recruitment