Duty Manager
- Ballincollig, Co Cork
- Permanent
- Full-time
- Assist the General Manager and Deputy Manager in ensuring the effective & efficient operation of the hotel in all departments to include all food & beverage outlets, reception, accommodation and kitchen.
- Ensure an efficient food & beverage service in the bar and restaurant at all times, particularly during peak times.
- Ensure that our guests receive 'excellent friendly service' by all our team members, every time.
- Manage and respond to customer queries in a proactive and timely manner.
- Ensure any guest complaints are managed effectively and in a timely manner, endeavouring to turn the guests experience into a positive experience at every opportunity.
- Carry out all security and departmental checklists.
- Prioritise the security and health and safety of our team and guests whilst on duty.
- Assist in any department as needs be.
- Carry out any adhoc duties as assigned by Management.
- Have 2 years’ experience as a Duty Manager in a 4* hotel and at least 3 years' food and beverage experience in a 4* hotel.
- A third level qualification in hotel management or similar would be a distinct advantage.
- Be passionate and motivated by guest satisfaction.
- Be a team player and have exceptional communication and interpersonal skills.
- Be flexible and available to work various shifts including weekends and evenings.
- Must be proficient in the English language, both spoken and written.