Business Implementation - Client On Boarding Manager

Morgan McKinley View all jobs

  • Dublin
  • Contract
  • Full-time
  • 1 month ago
Job Title: Client On-Boarding (Business Implementation) - ManagerBusiness Unit: Client Office / Fund Administration ServicesLocation: Dublin (Hybrid/Office-Based)Role:As a key member of the team, this role is responsible for effectively on-boarding and integrating new business into internal operational processes. The position requires strong attention to detail, high-quality delivery standards and a commitment to excellent service.You will work closely with sales, client development and operational teams to ensure a smooth transition for new clients.This is an exciting opportunity for an experienced, driven and entrepreneurial professional to work in a dynamic environment with exposure to all areas of the business.Key Responsibilities:
  • Act as a senior relationship manager and key interface between sales, client development, operations and clients.
  • Oversee service delivery and engagement for newly on-boarded clients.
  • Maintain a high-quality client experience, ensuring timely, accurate data and proactive relationship management.
  • Identify and recommend opportunities to enhance client-focused service delivery.
  • Keep up to date with industry developments, trends and product offerings.
  • Act as a proactive business partner, fostering strong relationships with new and existing clients.
  • Ensure client reporting metrics are delivered effectively and add value to the service provided.
  • Resolve issues and incidents, oversee delivery of solutions and maintain strong communication with internal stakeholders.
  • Support and promote a culture of continuous improvement, helping to drive enhancements, best practice and scalable processes.
  • Serve as an escalation point for colleagues.
  • Contribute to various ad hoc projects as required.
Experience Requirements:
  • 8-10 years' experience in an operational environment, including at least 5 years at managerial level.
  • Demonstrated experience as a senior client contact.
  • Background with a leading financial services or fund administration provider preferred.
  • Knowledge of fund administration platforms and market data services advantageous.
  • Strong understanding of fund accounting, investor services, custody and depositary functions.
  • Good awareness of the interdependencies within fund services and connectivity requirements with third-party service providers.
Qualifications & Skills:
  • Third-level degree; professional qualification (full or partial) is an advantage.
  • Excellent organisational, interpersonal and communication skills.
  • Strong project management and leadership capabilities with high attention to detail.
  • Proactive, motivated and delivery-focused approach.
  • Strong adherence to standards, discipline and principled behaviour.
  • Ability to take ownership and resolve issues independently.
  • Proficient in Microsoft Office applications.

Morgan McKinley