German Speaking Role for Graduates | Galway

Cpl Group

  • Galway
  • €35,200 per year
  • Permanent
  • Full-time
  • 15 days ago
Technical Support Associate | Galway City | German Speakers | Ideal for Juniors & GraduatesSalary :€35,200 per year, with additional benefits to be discussed.OverviewOur client is a multinational company in the medical devices and healthcare sector, based in Galway, Ireland. They are looking for a German-speaking Technical Support Associate. The successful candidate will report to the EMEA/APAC Technical Support Team Lead in a fast-paced Technical Support department.Responsibilities
  • Handle inbound customer calls and emails professionally.
  • Provide first-level troubleshooting and resolve customer issues across the product range by asking targeted questions.
  • Document complaints and inquiries according to company guidelines.
  • Communicate investigation outcomes to customers via phone and in writing.
  • Manage and prioritize group mailboxes to ensure timely responses.
  • Resolve inquiries and complaints within KPI targets for individuals, team, and company.
  • Identify process improvements to enhance the customer experience.
  • Maintain and share product expertise within the Technical Support team.
Requirements
  • 3rd Level Certificate, Diploma, or Degree in any discipline (preferred: Science, Biomedical, Medical Transcription, Healthcare, Nursing, Engineering) - desirable, not essential.
  • Call center or administrative experience also accepted.
  • Fluent in German and English.
  • Desirable: Minimum 1 year of experience in a medical/clinical environment or a customer-facing support role, capable of handling technical complaints professionally.
Interested?Apply now or send your application via email to

Cpl Group