Service Advisor
Arcon Recruitment
- Co Mayo
- Permanent
- Full-time
- To be the focal and point of contact for customers requiring servicing or repair to their vehicles.
- To manage all the service telephone and walk- in enquiries on behalf of the dealership.
- Manage communication between the workshop, the rest of the dealership and the customer. Delivering exceptional customer service at all times.
- Ability to qualify service needs and diagnose vehicle running problems where appropriate.
- Establish agreements with customer of the work that needs to be carried out.
- Ensure that all details are entered onto the service workshop loading system to enable calculation of work shop capacity.
- Management of the handover and administration of Customer service Vehicles. Ensuring that work to be carried out i s explained to the customer and that they have full understanding and give authorization for the work to be carried out.
- Understand and adhere to manufacturer brand and service requirements.
- Ensure that safe working practices are followed in line with dealership procedures.
- Maintain relevant systems ensuring accuracy at all times.
- Understanding and implementation of manufacturer's warranty policies & procedures & administration of warranty claims.
- Quality control of vehicles prior to delivery to customer.
- Control and implementation of necessary manufacturer's standards and procedures.
- Liaising with in-house body shop and workshop.
- Maintaining fluctuating workloads.
- Impeccable appearance and well presented to work in a corporate environment.
- Have excellent organizational skills.
- The candidate must have excellent customer service and be professional.
- Must be motivated and driven to perform to the best of their ability.
- Must be flexible and able to work effectively as part of a team.
- Must have excellent attention to detail.
- Excellent computer skills are required.
- A full, clean driving license is an essential requirement for this role.
- Leona Walsh
- Full Time
- Posted 3 months ago
- Full Time
- Posted 2 weeks ago
- Full Time
- Posted 2 days ago
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