Senior IT Systems Administrator
Ergo View all jobs
- Dublin
- Permanent
- Full-time
- Provide third line technical support to end users, troubleshooting and resolving IT service requests.
- Assist in the administration and maintenance of Windows Server environments, Windows 10/11 systems, and M365 services.
- Monitor, support, and troubleshoot infrastructure and network technology stack including MS O365, LAN/WAN, VPN, DHCP, DNS, Hyper-V Clustered environments.
- Conduct assessments of the existing technology landscape to identify opportunities for improvement, ensuring systems remain up to date, addressing bottlenecks, and enhancing reliability and performance.
- Collaborate with cross-functional teams to align IT initiatives with strategic business objectives while ensuring compliance with organizational policies and industry best practices.
- Ensure the security, stability, and efficiency of IT systems through continuous monitoring, maintenance, and best practice implementation.
- Utilize ITSM tools such as ServiceNow to track incidents, changes, and service requests.
- Maintain documentation of IT systems, configurations and How-to procedures.
- 5+ years in a similar role (IT Engineer, L3 Helpdesk, Systems Engineer)
- Windows Server, Windows 10/11 desktop environments and endpoint management
- Microsoft 365 services (Intune, Exchange Online, SharePoint, Microsoft Defender)
- Azure administration including an ability to read, create, modify, and deploy ARM-based templates using JSON / Bicep
- PowerShell (or similar) scripting
- Virtualization technologies such as Hyper-V and Citrix
- Backup and recovery solutions (Veeam preferred)
- Microsoft System Centre suite (SCOM, SCCM, SCVMM)