Helpdesk Administrator

• Manage incoming calls and emails, logging service requests and emergency callouts.
• Liaise with clients, engineers, and subcontractors to coordinate responses.
• Represent the company professionally as a first point of contact.

• Schedule planned maintenance visits and manage access requirements.
• Coordinate service calls and ensure all stakeholders are informed.
• Work closely with the Operations Manager and Director on helpdesk processes and improvements.

• Process and maintain central storage of service call data, daily sign offs, and maintenance reports.
• Ensure all documentation meets company and client standards.
• Issue invoices (maintenance and callouts), ensuring accuracy with client requirements such as PO numbers.
• Prepare and distribute risk assessments, training records, and safety documentation.

• Collect, track, and prepare reports on service status and helpdesk performance.
• Support the ongoing development of helpdesk workflows and reporting systems.

• Proven experience in Facilities, Helpdesk Administration or Coordination required.
• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Confidence working in a fast paced, client facing environment.
• Proficiency with MS Office; familiarity with CRM or service management systems.

• €35,000 - €40,000 per annum
• Dublin 17 - North Dublin with Parking
• Strong team in place for support and learning
• Career progression possible within the structure of business.

Sigmar Recruitment