Business Development Manager

• Proactively source and secure new group business opportunities in the MICE and leisure markets.
• Build and nurture strong relationships with event planners, corporate clients, and group organisers.
• Conduct compelling site visits and presentations that reflect a guest-first mindset.
• Develop customised proposals and presentations to convert leads into business, consistently delivering exceptional service.
• Represent the group at trade shows and networking events, owning results and championing the brand.

• Partner with Revenue Management to develop, track, and deliver against revenue targets.
• Utilise smart, efficient workflows and simplified reporting to track performance, conversion rates, and pipeline strength.
• Monitor market conditions and identify gaps proactively to ensure continuous improvement and innovation in sales tactics.

• Use platforms like LinkedIn to foster respectful, professional connections and identify new opportunities.
• Seek and act on client feedback to continually improve the group experience.
• Celebrate repeat business, build loyalty, and develop bespoke packages tailored to each group's needs.

• Work in partnership with the marketing team to develop campaigns that highlight hotel offerings.
• Coordinate cross-property packages to ensure a seamless client experience, reflecting true teamwork.
• Share learnings and success stories across departments and support junior team members in upskilling and adhering to best practices.

• Revenue Generation: Meet or exceed targets for Accommodation, F&B, Room Hire, and particularly C&B & Leisure Groups.
• Pipeline & Lead Generation: Maintain an active pipeline of group business at various stages.
• Client Retention: Ensure repeat bookings through consistent relationship-building and exceptional service.
• Market Penetration: Develop new business opportunities within MICE and Leisure segments.
• Competitor & Market Insights: Conduct quarterly reviews and provide actionable recommendations.
• Tech & Innovation: Use digital and AI tools to streamline reporting and enhance client experience.
• Sustainability: Champion eco-friendly initiatives in group packages and operational practices.
• Data Management: Ensure accurate data input in Guestline and alignment with data privacy and reporting protocols. Maintain clear SOPs and lead regular training sessions across teams.

• Competitive rate of pay
• Relocation Assistance
• Access to Company Pension Scheme
• Death in Service Benefit
• Employee referral bonus
• Friends & Family discounts across restaurants
• Special rates in hotel accommodation
• Paid internal and external training days
• Access to Trained Mental Health First Aiders
• Team Member Social & Wellbeing Events
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
• Meals on Duty
• Assistance with Leap Cards

Morgan McKinley