Service Desk Engineer (Night Shift)

Darragh, Co Clare
€45,000-50,000 per year
Permanent
Full-time

23 days ago
Apply easily

Red Chair Recruitment partners with a leading, award-winning Technology Services Provider serving financial and regulated sectors. The company is ISO27001 certified and a Microsoft Cloud Partner, focused on Enterprise Support, Security, Strategy, and Supply solutions that prioritize reliability and customer experience.Nights - 4 on, 4 off | 7:00pm-7:00amThe Role
We're hiring a Microsoft 365 specialist to provide overnight first-line technical support, troubleshooting, and ensuring IT stability for clients. This role is key to maintaining high client satisfaction through prompt, professional service.Key ResponsibilitiesSupport Microsoft 365 and related techTroubleshoot hardware, software, networking issuesResolve incidents within SLAMaintain IT systems and documentationEscalate complex problems as neededWhat You'll BringExperience in IT Solutions Provider or MSP environmentStrong troubleshooting and self-driven learningProactive, independent work ethic for night shiftsExcellent client service and multitasking skillsEssential Skills & QualificationsAZ-104 or MS-102 certification (or willingness to obtain)2+ years technical support experienceExpertise in Active Directory, Exchange Online, Office 365, Autopilot, Intune, Endpoint Manager, Conditional Access, MFA, PIM, Azure Information Protection, Defender for Endpoint, Azure Networking, PowerShell, Azure Virtual DesktopExperience with Windows 10/11 and Apple OSStrong diagnostic and communication skills, including technical documentation

Red Chair Recruitment