We're seeking a customer-focused Microsoft 365 specialist to provide technical support during weekend shifts. You'll troubleshoot hardware/software issues, respond promptly to users, and maintain IT systems, ensuring smooth operations and high customer satisfaction.Weekends - Friday to Sunday
Shift hours: 7am until 7pm
What You'll NeedExperience in IT Solution Provider or MSP environmentStrong technical knowledge and troubleshooting skillsProactive problem ownership and resolutionAbility to manage multiple priorities in a fast-paced settingExcellent client service and communication skillsRequired Skills & QualificationsAZ-104 or MS-102 certification (or willingness to earn more)2+ years in a similar technical support roleExpertise with Microsoft 365: Active Directory, Exchange Online, Office 365, Autopilot, Intune, Endpoint Manager, Conditional Access, MFA, PIM, Azure Information Protection, Defender for Endpoint, Azure Networking, Firewalls, Storage, PowerShell, Azure Virtual DesktopFamiliarity with Windows 10/11 and Apple OSStrong diagnostic questioning and technical writing skillsBenefits31 days annual leaveGym membership, social events, cinema ticketsTraining & developmentCycle to work and pension schemes
