Full Time Experienced Front Office Receptionist

• Greeting and welcoming guests on their arrival into the hotel
• Checking in and out guests and ensuring that all information required is recorded
• Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
• Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy
• Building on the great relationship with the other departments
• Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status
• Dealing with enquires, requests and questions in a friendly and professional manner
• Following up on Group Bookings , Packages offers etc
• Liaising with accounts department and ensuring that billing is accurate and correct.
• Planning ahead, checking future business and confirming reservations.
• Following up on emails and where necessary make relevant bookings

• Has previous experience as a Receptionist in a Hotel.
• Working knowledge with Hotsoft is advantageous..
• Excellent people skills
• Is willing to learn something new and not be afraid to ask questions
• Cares enough about their new role that they will follow up on queries and enquires
• Understands the importance of communication and is fluent in English
• Exceptional customer service skills and will represent the hotel professionally at all times.
• Have full permission or hold a valid visa to work in the EU.

• Weekly Pay
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Employee Social Events to celebrate our teams success together
• Industry leading complimentary meals on duty and barista style coffee
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site parking

Temple Gate Hotel