Service Center Coordinator
- Dublin
- Permanent
- Full-time
- General tasks include taking calls on helpdesk and assigning work to relevant individuals, sending & receiving emails for facility requests
- Run weekly helpdesk report for number of calls, callouts from command centre
- Verify through appropriate checks and comparisons that the information on the job report and timesheets is accurate
- Identify and procurement of any materials vital to support timely job completion
- Raising and sending out PO’s
- Taking ownership of all maintenance administration to ensure the day to day running of the highest quality within the maintenance dept.
- Ensure the accurate processing of all paperwork including the need for timely input into the IT system and all relevant data back ups
- Develop efficient & organised work practices enabling the business to carry out their activities in a professional manner
- You must be capable of acting as a reliable back up to the maintenance manager & helpdesk function and ensure the maintenance manager is kept fully advised on any issues / complaints that arise
- Experience of working within a fast-paced office environment and previous helpdesk experience is desirable
- You must be an extremely flexible individual for this role and have excellent social skills.
- Excellent interaction, organization and interpersonal skills
- Proactive, can do demeanor
- Diligent and flexible, able to work independently as well as part of a team
- Ability to multi-task and work on own initiative is critical
- You must have basic knowledge of all Microsoft packages
- Good telephone manners & communication skills is a must as client liaison is critical part to this role