Platform Supervision & Investigations Manager - HEO
Coimisiun na Mean
- Dublin
- Permanent
- Full-time
- Project planning and administration
- Reviewing legislation and advice to transform codes and rules into working processes
- Data and evidence gathering through proactive requests
- Review and analysis of transparency reports, risk assessments, and other service provided data
- Review and analysis of practices and behaviours of regulated entities across the market
- Analysis of recommender systems, organic and promoted content, and all associated review processes
- Collaboration with internal and external teams to develop, maintain, and update supervisory and investigative best practices
- Contribution to query and complaint handling processes and activities
- Development of supervisory practices and recommendations to change or improve processes
- People Management, to include managing, hiring and developing a high performing team
- Identifying the skills and training requirements needed to ensure the organisation can deliver high quality and supervisory and investigative services
- Mentoring and coaching team members to develop their potential
- The role will also include such other duties as may be reasonable and be assigned from time to time by the Senior Leadership Team.
- Relevant work experience (typically at least 3 years), including experience leading others
- Experience in the technology or regulatory sector
- Strong planning and organisational skills with the ability to prioritise effectively and manage a diverse and significant workload.
- Well-developed interpersonal skills, with the ability to build relationships with a wide range of stakeholders, and to demonstrate negotiation and influencing skills
- Ability to work both independently and collaboratively within project teams.
- Excellent written communication skills across a variety of formats, including presentations, policy documents, correspondence, and reports.
- Understanding of technology firm practices in areas such as policy development and change, risk assessment and mitigation, content review, and monetisation business models.
- Future-focused, resilient, and able to approach challenges as learning opportunities.
- Commitment to respecting laws, rules, and due process as a framework for delivering positive social impact.
- Experience with CRM tools and customer interaction processes.
- A recognised qualification/degree of at least Level 7 on the National Framework of Qualifications in a relevant discipline is desirable.
- Fluency in or working knowledge of the Irish language
- This position is offered on a Permanent basis.
- Full time, 35 hrs per week • Annual Leave: 29 days per annum
- The role will be a hybrid role combining home and office working. Our current hybrid policy is 2 days in the office.
- Our office is located at One Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20.
- For a full list of benefits see our website
- This position is graded at the Higher Executive Officer scale.
- Successful candidates will be appointed on the first point of the
- A CV (max 2 pages) and a Cover letter/personal statement (max 1 page) outlining why you believe your skills, experience and values meet the requirements of the position
- Appointment to this role is subject to the candidate's eligibility to work in Ireland. All positions require candidates to live in the Republic of Ireland or Northern Ireland.
- Candidates who engage in canvassing will be disqualified and excluded from the process