Service Administrator

• Take ownership of job pack administration by preparing, processing, and scanning Retail, Warranty, and Contract documentation with accuracy and efficiency.
• Drive results by raising and processing invoices/claims, achieving monthly targets, and resolving queries quickly and professionally.
• Keep things organised by maintaining and updating customer and vehicle records to the highest standard.
• Play a key role in audits by preparing documentation and supporting warranty, contract, and retail compliance checks.
• Work closely with the workshop team to ensure smooth and timely processing of all job packs.
• Make an impact with reporting by running daily invoicing reports, creating weekly/monthly insights, and monitoring KPIs and trends to support business performance.
• Get involved in warranty and contract administration, including the management and control of parts-related claims.
• Be adaptable and supportive by covering CVRT and CSR duties when needed, and contributing to other tasks that help the team succeed.

• Motor trade experience: Previous experience in this role is essential and must be from the motor industry. Strong technical knowledge of motor vehicles; claim handling experience is a plus.
• Customer-focused communicator: Excellent communication and influencing skills, able to collaborate effectively and provide outstanding service.
• Highly organised & detail-oriented: Meticulous and inquisitive to ensure accuracy in invoices, records, and administrative tasks.
• Proactive & self-motivated: A self-starter who takes initiative and works independently.
• Deadline & priority management: Flexible approach with the ability to work efficiently under challenging timelines.
• Strong IT & technical skills: Confident in using digital tools and systems to support smooth operations and reporting.

FRS Recruitment