Digital Product Manager - 12 Months FTC

Irish Life View all jobs

  • Dublin
  • Permanent
  • Full-time
  • 1 month ago
  • Full Time 12 Months Fixed Term position
  • Hybrid role based in our City Centre offices
What we offerWe have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.Further details on our benefits package can be accessed hereAt Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.We believe in doing the right thing-acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together-in a supportive, collaborative environment where every idea and contribution is valued.Role OverviewThe Digital Product Manager will own and drive the strategy, roadmap, and delivery for a high-profile digital customer portal serving over 500,000 users within a leading life assurance and health organisation. This portal is central to the company's digital self-service and new product sales ambitions. The successful candidate will align web and native app experiences, champion user growth and engagement, and ensure the portal remains at the forefront of digital excellence in a regulated environment.Key Responsibilities
  • Product Strategy & Roadmap:
  • Develop and execute a clear product vision and roadmap for the digital portal(s), aligning web and app features over the next 18 months
  • Define and track KPIs, with a focus on monthly active users (MAU), logins, content engagement, and self-service actions.
  • Prioritise features and enhancements based on user value, business impact, and technical feasibility.
  • Delivery & Execution:
  • Lead end-to-end delivery of digital features and improvements, ensuring timely, high-quality releases.
  • Champion agile and waterfall methodologies and foster a culture of continuous improvement within the team.
  • Proactively resolve delivery blockers and support the team in overcoming technical and operational challenges.
  • Stakeholder Management:
  • Build strong relationships with senior stakeholders across the business, including product and marketing teams, project management, business analysis, QA, API/services, CRM, and compliance teams.
  • Effectively communicate product vision, progress, and priorities to diverse audiences, including C-suite.
  • Balance and manage competing priorities, ensuring alignment with group-wide digital strategies.
  • User Experience & Growth:
  • Champion a customer-first mindset, ensuring the portal delivers a best-in-class digital experience.
  • Leverage all available data for digital touchpoints and user feedback to inform product decisions and drive continuous improvement in engagement and satisfaction.
  • Identify and deliver “moments of delight” alongside core functionality.
  • Governance & Compliance:
  • Ensure all digital product initiatives comply with relevant regulations, including GDPR.
  • Lead or support the creation and delivery of DPIAs and TIAs as required.
  • Manage risks related to technical debt, scalability, and regulatory change.
  • Team Leadership:
  • Lead and develop a high-performing product team, providing clear direction, support, and professional growth opportunities. Foster a culture of autonomy, accountability, and collaboration.
Key Skills & Experience
  • Proven experience delivering and scaling digital products to at least 50,000 users, ideally in a regulated industry (insurance, financial services, health, etc.) Demonstrable track record of owning and executing product strategy and roadmaps for digital platforms (web and/or app).
  • Strong stakeholder management skills, with experience influencing at senior and cross-functional levels.
  • Technical familiarity with Azure, APIs, CMS, and CRM integrations.
  • Experience working with agile teams and managing delivery across multiple disciplines (PM, BA, QA, development, support).
  • Hands-on experience with GDPR compliance, including DPIA and TIA processes.
  • Data-driven approach to product management, with the ability to define, track, and act on key metrics.
  • Excellent communication, presentation, and interpersonal skills.
  • Resilience, empathy, and the ability to thrive in a fast-paced, evolving environment.
Desirable AttributesExperience in life assurance, health, or other highly regulated sectors.Background in aligning web and native app experiences.Strong problem-solving skills and willingness to get into the detail when needed.Ability to balance strategic thinking with hands-on delivery.About usIrish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are one of Ireland's leading financial services groups with over 1.5 million customers. For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.

Irish Life