Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Conversational AI team are helping drive major changes in Self and Assisted Services to deliver better outcomes, better experiences and lower costs. We are looking for 3 talented Senior Frontend Engineer to join the Conversational AI team and help build products and services that bring the benefits of Generative AI to Genesys customers.As a Senior Frontend Engineer in the Conversational AI team, you will be designing and developing high quality software to deliver key features of the Product roadmaps. You will be working on tools and infrastructure challenges involving machine learning and software engineering to deliver AI powered conversational solutions.You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, Genesys teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scale, security, and usability. In this frontend role, you will code in Angular, JavaScript, TypeScript, HTML and CSS and work with many technologies, including Jenkins, GIT etc, all on AWSKey Responsibilities:Design and develop high quality, efficient, testable software to implement key product featuresBring features all the way through the Design, Test, Deploy, Maintain cycleUnderstand the overall architecture of the system and the wider ecosystemActively participate in team code reviewsFollow UX best practices to ensure the best possible customer experienceApply processes appropriately for data security, traceability, and information sharingMinimum Requirements:Degree in Computer Science, Software Engineering, Data Science or related disciplines5+ years of web development experience delivering UX driven designsExcellent programming skills in Angular, JavaScript, TypeScript, HTML and CSSExperience using or similar web development frameworks (e.g. React, Vue, Knockout, Ember)Experience in consuming and building REST Web servicesExperience in the usage of version control tools like ‘git’Experience of CI/CD processes and technologiesProactive, self-driven, and possessing a growth mindsetA passion for frontend developmentDesirable Skills:Experience in accessibility complianceExperience of Python or JavaExperience of AWS technologiesExperience in using defect tracking and test management systems such as ‘Jira’Understanding of microservices architecture principles and best practicesExperience with Bot Platforms or Natural Language Understanding concepts and technologiesOur BenefitsFlexible work schedules and work-from-home optionsDevelopment and career growth opportunitiesExcellent pension schemeBonus schemeHealth InsuranceIncome Protection & Life Assurance#LI-MC1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit .Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at .You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
