Account Manager - FMCG

• Competitive Salary + Bonus

• Benefits package including Pension & Healthcare

• Continued training and progression opportunities

• Contract Management & Delivery:

• Oversee the management and execution of this client

• Ensure timely and efficient delivery of client expectations, meeting KPIs and targets.

• Manage the day-to-day client communications, reporting, addressing issues, and ensuring customer satisfaction.

• Client Relationship Management:

• Serve as the senior point of contact for our clients, fostering strong, lasting relationships.

• Maintain a high level of client engagement to anticipate their needs and improve service levels.

• Conduct regular performance reviews and prepare comprehensive client reports to demonstrate added value.

• Commercial Oversight:

• Take full ownership of the financial performance of the FMCG accounts, ensuring profitability and commercial success.

• Collaborate with internal finance and operational teams to ensure cost control and margin management.

• Manage budgets, forecasts, and performance analysis to align with the company's financial objectives.

• Driving Organic Growth:

• Identify and implement strategies to drive organic growth within existing accounts.

• Develop up-sell and cross-sell opportunities in collaboration with the Leadership Team.

• New Business Development:

• Proactively identify and pursue new business opportunities to expand our services for our existing client portfolio.

• Participate in pitches and tender processes, working with the Leadership Team to develop compelling tender propositions.

• Team Leadership & Development:

• Lead and mentor a client service team and field sales personnel, ensuring they deliver against objectives.

• Foster a positive and productive working environment, encouraging collaboration and performance excellence.

• Provide ongoing training and development opportunities to enhance team skills and capabilities.

• Experience: 5 years + experience in account management, ideally within FMCG. Previous experience in managing client contracts, P&L responsibility, and business development is essential.

• Commercial Acumen: Strong financial understanding, with a proven ability to manage budgets, pricing models, and profitability.

• Leadership: Experience in leading teams and driving results through effective management, motivation, and development of staff.

• Client-Focused: Exceptional client management skills with the ability to understand client needs and build long-term partnerships.

• Sales & Business Development: A track record of driving organic growth within existing accounts and identifying new business opportunities.

• Communication: Excellent written and verbal communication skills, with the ability to present ideas clearly to both clients and internal stakeholders.

• Results-Oriented: Proven ability to meet targets, manage multiple projects simultaneously, and work in a fast-paced environment

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Teamworx