Food and Beverage Supervisor
- Portmarnock, Co Dublin
- Permanent
- Full-time
- To attend to the needs of all guests maintaining a high standard of service and ensuring company standard operating procedures are adhered to at all times.
- To supervise restaurant staff ensuring staff are happy/ competent in their work, and making sure any problems are dealt with in a compassionate and professional manner.
- To acquire a full knowledge of all food & beverage policies and procedures in accordance with restaurant/room service standards.
- To learn, understand and know all of the menus on offer so that all guests' questions can be answered without delay.
- To ensure that all our guest's special needs i.e. dietary requirements, allergies, etc are made known to the chef and the restaurant manager.
- To take food orders from customers and passing orders through to kitchen immediately.
- To become familiar with the type of wines served. Therefore ensuring that wine is offered when taking a food order and the up-selling technique is used at all times
- To ensure timely delivery of all food & beverage items to customers in the restaurant/room service.
- To ensure that tables are cleared of all used plates, cutlery and glasses and brought to the dish wash area.
- To ensure that the restaurant manager/assistant manager is informed of any difficulties or delays with service as soon as they occur during service
- To maintain a clean and safe working environment.
- Make best efforts to learn the names and personally recognise the regular customers.
- To ensure all cashiering policies and procedures are followed at all times, and ensuring that staff are aware that cash discrepancies are neither accepted nor tolerated.
- To ensure each till has sufficient cash for change, and providing cash as and when required.
- To ensure that all payments are handled with care so as no shortages occur.
- To complete end of shift cash up sheets and making sure any variances are explained.
- To ensure all possible controls are in place to deter and cash or stock losses.
- To be aware of and adhere to all Health, Fire and Safety Procedures and to remain vigilant to possible risks and ensure that anything of a suspicious nature is reported to management.
- Maintain high level of Standards, Personal Hygiene, Uniform, Appearance and conduct.
- To attend all meetings and training courses requested by your Departmental Manager or Human Resources and Quality Officer.
- To continuously seek to improve your department's efficient operation and standards.
- To be fully conversant with the sales function within your departments and to take every opportunity to optimise sales.
- To assist with observing security measures for the hotel and report anything that may appear suspicious.
- To pass on all lost property to the Accommodation Department.
- To ensure all maintenance needs are reported to the Maintenance Coordinator/ Duty Manager.
- 20 days holiday per annum
- Flexible schedule
- Free Parking whilst on shift
- Free Meal on Duty
- Gym Access
- Free Golf
- Rewards and recognition
- Growth opportunities
- Dedicated Training Programme
- Employee & Immediate Family Assistance Programme
- Referral Bonus starting at £125 for Part time and £250 for Full time
- Team, Friends and Family Hotel rates
- Up to 40% of food discounts
- X3 complimentary nights stays to use in the UK, Ireland or North America