B2B UK Service Executive
- Castletroy, Co Limerick
- Contract
- Full-time
- Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office location in Castletroy, Limerick (3 days office based per week)
- Competitive €28,860 starting salary
- 10% completion bonus at end of the contract
- Sales leads commission structure (up to €250 per month)
- 5% equal employer pension contribution
- 25 days holidays plus 2.5 company days annually
- Annual Leave buy or sell (buy or sell up to 5 days AL each year)
- Private Healthcare Insurance through our flexible benefits programme
- Life assurance (worth four times basic salary)
- Mobile phone with unlimited employee plan provided
- Subsidized canteen
- Access to learning & development tools such as Coursera, and our internal learning platform
- Free on-site parking
- While this is a fixed term opportunity, successful candidates will have access to the internal careers portal after passing the probation period
- Exciting perks throughout the year with our sister companies e.g. Superdrug discount, and access to internal competitions to win tickets to events and gigs in 3 Arena, 3 Olympia etc
- Deliver high levels of performance, customer service and offer a professional experience.
- Provide an effective and efficient service to our customers via agreed service levels.
- Own the customer experience, always looking at Three through the eyes of the customer.
- Take ownership of customer issues and use initiative when problem solving - make things happen.
- Responsible for customer satisfaction in Three this is measured using NPS score.
- Add Value to customers existing packages to ensue they have the best solutions for their needs & business.
- Contact Centre experience desirable.
- A self-starter who has a demonstrated capability and maturity to take ownership of their own development.
- Attention to detail and high work standards in support of accurate, flawless delivery.
- Able to manage high workloads & conflicting priorities.
- Strong administrative and reporting skills
- Excellent Interpersonal and communication skills - ability to communicate at all business levels.
- Strong problem-solving skills.
- Excellent organisation and time management skills.
- Experience in use of Salesforce desirable but not necessary.
- Able to handle the demands of a Queue based environment
- Strong sales skills with an ability to gain customer dedication in areas such as re-contracting, fixed selling and up-selling of additional service
- Flourishes with working in a team and supporting others to achieve goals
- Results based with a focus on customers and the delivery of sales and service KPI`s
- Ability to work with systems a bonus
- Good analytical skills
- Ability to work on own initiative
- Commercial awareness
You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs At Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #JobsIf you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!