Support Specialist
- Dublin
- Contract
- Full-time
Location: Hybrid (in Dublin)
Department: Legal & ComplianceAbout the RoleA global leader in the technology sector is looking for a highly organized and detail-oriented Privacy Support Specialist to join its Legal and Compliance team. You will play a vital role in supporting the Office of Data Protection (ODP), ensuring efficient handling of privacy inquiries, stakeholder coordination, and compliance with internal and external data protection standards.This is a unique opportunity to contribute to global privacy operations while working collaboratively with legal, privacy, and product teams across multiple regions.Key Responsibilities🔹 Case Management & Triage
- Monitor official inboxes for privacy and regulatory requests
- Log and track new cases using tools such as Azure DevOps and SharePoint
- Conduct initial triage and route cases to the appropriate internal teams
- Identify relevant stakeholders for each case and ensure timely notifications
- Schedule and manage meetings, including kick-offs, reviews, and follow-ups
- Maintain up-to-date stakeholder records and clearly define roles and deadlines
- Create and manage structured case folders within internal systems
- File all correspondence and case materials in accordance with policy
- Ensure sensitive data is protected and access-controlled
- Follow defined workflows for case intake, triage, escalation, and closure
- Track progress and proactively escalate delays or process issues
- Ensure full compliance with internal procedures and external regulatory requirements
- Monitor case dashboards (e.g., ServiceNOW, ADO) to track statuses and deadlines
- Assist in the creation of regular progress reports and leadership updates
- Draft standardized communications using approved templates
- Support formatting and documentation of legal responses
- Exceptional attention to detail, especially in case tracking and document management
- Strong written and verbal communication skills
- Proficient in Microsoft Office tools (Outlook, Word, Excel, SharePoint)
- Experience with internal systems such as Azure DevOps and ServiceNOW
- Ability to manage multiple tasks in parallel and meet tight deadlines
- Comfortable working within structured workflows and adapting to changes
- Discreet and professional in handling confidential or sensitive information
- Self-starter mindset with a willingness to ask questions and seek clarity when needed
- Previous experience in privacy or compliance is beneficial but not required