Logistics & Customer Account Administrator

Waterford
Permanent
Full-time

1 month ago
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On behalf of our client, Hartley People are currently recruiting for a Logistics & Customer Account Administrator to join their expanding team.This is a key role supporting both customers and the coordination of international logistics operations. The successful candidate will act as the first point of contact for clients, ensuring smooth communication, timely order processing, and effective resolution of any shipping or account-related queries.Key Responsibilities:

Serve as the primary liaison between customers and internal teams, managing day-to-day account activities with professionalism and efficiency.
Respond to customer queries regarding international shipments, customs documentation, freight tracking, and delivery schedules.
Take a proactive approach to problem-solving and customer issue resolution.
Maintain accurate records of communications, shipments, and account activity using internal systems.
Keep customers informed with timely updates on order and shipment status.
Coordinate with transport providers, freight forwarders, and internal departments to ensure seamless delivery operations.
Generate reports, update relevant systems, and assist in tracking and managing account information.
Develop and maintain strong relationships with customers through excellent service and regular communication.

Key Requirements:

Experience in international shipping, logistics, or customer service roles.
Strong organisational and problem-solving skills.
Proficiency in Microsoft Office, CRM platforms, and logistics software.
Clear and professional communicator with a customer-first mindset.
Ability to multitask and stay focused in a busy environment.
High attention to detail and accuracy.
A good understanding of customs processes, Incoterms, and international trade practices is essential.

For immediate consideration, please contact Jessica@hartleypeople.com or call the office on 051 – 878 813Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. We can provide a full consultation in confidence and we guarantee that your CV will not be sent to any of our clients without your prior consent.

Hartley People