Service Manager
- Co Offaly
- Permanent
- Full-time
- Oversee day-to-day service operations, ensuring effective job scheduling and workflow.
- Manage and support a team of service staff to maintain high-quality work standards.
- Coordinate subcontractor services as needed to meet workshop demands.
- Ensure timely preparation and delivery of vehicles to customers.
- Maintain health and safety compliance in all workshop activities.
- Streamline service operations to minimize vehicle downtime and maximize throughput.
- Track job progress, ensuring accurate documentation and reporting.
- Identify and resolve any technical or delivery-related issues.
- Act as the main point of contact for service customers, offering clear and timely communication.
- Build strong, long-term relationships with both new and existing clients.
- Handle and resolve customer queries and complaints in a professional manner.
- Work closely with Sales and Operations to support vehicle delivery timelines and client expectations.
- Provide management with regular performance updates and service department reports.
- Proven experience in a service management or similar role, ideally within the commercial vehicle or automotive sector.
- Strong leadership, organisational, and time-management skills.
- Excellent interpersonal and communication abilities.
- Ability to work independently, manage priorities, and operate under pressure.
- Proficiency in Microsoft Office and experience with workshop service systems.
- A D or D1 driving licence is desirable but not essential.