We are looking for an engineer to play a key role in providing technical, engineering support to Meta's partners and clients globally. You will have the opportunity to work together with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations while partnering with our broad cross functional teams to ensure a high quality for our products and satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments. As a Business Support Engineer at Meta, you will be given the opportunity to specialise in one of our key business areas across Business Messaging, Telecommunications, Fintech and Advertising and combine your experience for proven customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, who are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers. As a Business Support Engineer, you will understand industry trends, partner solutions/integrations and its implication to our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta's Business Products into their offering.Business Support Engineer ResponsibilitiesPartners with Meta's Business Partners & Clients to help them deploy Meta Products at scaleProvide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the worldManage technical relationships with Meta partners, providing technical support and handling service outagesGain in-depth experience in one of our business products and how best to deploy them and troubleshoot themProvide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our serviceTroubleshoot partners' technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta's internal technical teams to resolve those issuesDevelop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly availableCommunicates partner needs to the Meta product teams to improve people's experience with our productsHelps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta's infrastructure, presenting cross-functional and global contextProvide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)Use your problem-solving skills to resolve business problemsProactively information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the teamRegularly frames and considers issues within the larger scope and goal of the team and translates them into actionable insights that have key business impactEffectively manages key relationships with multiple cross-functional partners, demonstrating leadership by facilitating communication of the team and nurturing Cross Functional relationshipsMinimum Qualifications5+ years of experience as a Support Engineer, Service Engineer or similarProven experience as a Support Engineer, Service Engineer, or similarBachelor's degree in Computer Science, Engineering, or related technical field experienceExperience developing, deploying and operating software in one or more public cloud infrastructure (Azure, GCP, AWS, etc.)Proven experience in API development on cloud based infrastructuresProficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies and architecturesExperience in communicating with technical and business audiences and creating technical documentationSolid understanding of IT infrastructures and network protocols on different layers, with demonstrable knowledge of different data exchange formats and protocolsExperience assessing, analyzing, and resolving operational issues using dataExperience managing multiple concurrent projects and driving initiatives in a cross-functional environmentPreferred QualificationsExperience with large scale enterprise system developmentOptional - Experience in the payment processing and/or banking industry. Technical understanding of online payment processing flows (merchants, acquirer banks, issuers' banks, card networks)Experience working across a global team, solving problems, and designing business operations from scratchOptional - Understanding of Messaging Operations and related technologies (IP Stack, VPN, SMPP, SS7), Value Added Services Platforms (SMS Firewall) and Telco Infrastructure (PGW, GGSN, etc.)Proficiency in PHP/Hack and JavaScript/ReactExperience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systemsOptional - Experience with GenAI, Large Language Models (LLMs), Machine Learning (ML), etcAbout MetaMeta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.Equal Employment OpportunityMeta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the .Apply for this jobTake the first step toward a rewarding career at Meta.APPLY NOWFind your roleExplore jobs that match your skills and experience. Search by technology, team or location to find an opening that's right for you.CareersFollow usCareer programsTeamsWorking at MetaMy accountAbout usEqual Employment OpportunityMeta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice .Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the
