Customer Service Executive – Swords

• Fluent written and verbal English
• Excellent communication skills with the ability to deal with customers over the phone and on email
• Not essential, but ideally experience within FMCG or a similar environment
• Proficiency in Microsoft Excel and comfortable working with order processing systems
• Someone who is solution orientated
• Someone with strong attention to detail
• The ability to juggle multiple tasks and prioritise

• Manage B2B customer relationships via phone and email with a strong focus on service excellence.
• Come up with solutions for any issues or problems, ensuring follow up and that the issue is fully closed out.
• Process sales orders and credit notes accurately and promptly.
• Maintain up-to-date customer price files and communicate stock availability.
• Resolve queries and issues efficiently, acting as a point of escalation where needed.
• Collaborate closely with internal teams including sales, logistics, and marketing to ensure a seamless customer experience.
• Communicate updates regarding new product listings, order statuses, and availability.
• Provide first-class support to field sales and key account teams.

Excel Recruitment