Hotel Receptionist
- Galway
- Permanent
- Full-time
- To greet guests on arrival with a warm, welcoming smile & in a professional and friendly manner.
- To check in and out guests efficiently using the Opera Reservation System whilst adhering to our SOPs.
- To communicate our services and facilities to guests as required.
- To deal with any customer complaints in a professional manner and to notify management of these.
- To deal with requests, queries and suggestions quickly and efficiently.
- To ensure that the guests needs and requirements are met.
- To take all reservations and ensure that all changes are updated in the hotel system accordingly.
- To promote and up sell the hotels facilities at all times.
- To answer the switchboard and telephone in a warm and friendly manner and to divert calls to the relevant and correct extension and to take detailed messages as required.
- To ensure that billing is correct and carried out in accordance with our SOPs.
- To become familiar with all other procedures for reception.
- To adhere to all the hotel polices including Customer Care, Health & Safety, Fire Safety, Security.
- To provide support where necessary in other areas of the hotel.
- To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks.
- To be willing and interested to learn about the surrounding areas so as to be able to advise guests.
- Minimum of one years’ hospitality experience
- Excellent interpersonal skill
- Be fluent in both written and spoken English.
- Working knowledge of Opera PMS system (preferred)
- Working knowledge of the Internet, Excel and Word.