Soft Services Manager
Sodexo View all jobs
- Limerick
- €65,000 per year
- Permanent
- Full-time
Salary: €65,000 per annum + Sodexo BenefitsAbout the RoleWe are seeking an experienced Soft Services Manager to lead the delivery of soft services across the Eli Lilly site in Limerick.This is a senior leadership role with full responsibility for the performance, quality, and compliance of services including cleaning, GMP cleaning, catering, hospitality, landscaping, and pest control within a highly regulated pharmaceutical environment.You will act as the single point of contact for all Soft Services operations on site, ensuring service excellence, strong client engagement, regulatory compliance (GMP/GDP), and high performing, engaged teams.This role is about operational leadership, service quality, and people management — with commercial accountability for a €4m+ contract and a workforce of 48+ colleagues.Key ResponsibilitiesSoft Services Leadership
- Lead the delivery of all soft FM services across the site, ensuring consistent, high-quality standards
- Drive excellence in GMP cleaning and regulated service environments
- Ensure catering and hospitality services align with client expectations and compliance standards
- Oversee vendor management for pest control, landscaping, and specialist soft services
- Act as the primary client interface for all soft services
- Lead service reviews, performance meetings, and continuous improvement initiatives
- Ensure SLAs and KPIs are consistently met or exceeded
- Identify opportunities for service innovation and contract growth
- Ensure full compliance with GMP/GDP, health & safety, environmental and statutory requirements
- Maintain robust risk registers and business continuity plans
- Ensure all SOPs and regulatory standards are adhered to across services
- Manage budgets, forecasting, P&L and cost control
- Monitor labour productivity and operational efficiencies
- Deliver contract targets including margin and service performance metrics
- Lead, coach and develop multidisciplinary soft services teams
- Drive employee engagement, performance management, and development plans
- Promote a culture of safety, collaboration, and continuous improvement
- Proven senior leadership experience within Soft FM or integrated facilities management
- Strong background in cleaning and/or GMP-regulated environments (5+ years preferred)
- Demonstrable experience managing large, diverse operational teams
- Strong commercial and financial acumen including P&L responsibility
- Excellent client-facing and stakeholder management skills
- Experience operating within a highly regulated pharmaceutical or similar environment
- Hospitality, Facilities, or Business-related qualification
- NEBOSH (or equivalent)
- Experience in pharmaceutical or FMCG sectors
- Professional FM qualification
- A senior leadership role on a flagship pharmaceutical contract
- Full ownership of Soft Services performance and strategy
- Support from central subject matter experts within a strong matrix structure
- Career progression within a global organisation
- Opportunity to shape service excellence in a highly regulated, high-profile environment