Household Goods Move Coordinator

• Coordinating all aspects of household goods moves from origin to destination.
• Managing customer communications, providing updates and support.
• Booking freight, transport, and third-party services.
• Preparing and reviewing move documentation and customs paperwork.
• Liaising with suppliers, agents, and internal teams to ensure timelines are met.
• Handling any issues or delays with professionalism and proactive solutions.
• Ensuring compliance with international shipping and relocation regulations.
• Tracking shipments and providing real-time updates to clients.
• Maintaining accurate move records in the CRM system.
• Collaborating with sales and operations teams to ensure service quality.
• Managing claims and customer feedback processes.
• Supporting pre-move surveys and post-move follow-ups.

• Prior experience in HHG (household goods) relocations is essential.
• Strong communication and customer service skills.
• Ability to manage multiple moves simultaneously and meet tight deadlines.
• Familiarity with international and domestic move processes.
• Attention to detail with excellent organisational abilities.
• Comfortable using CRM and logistics platforms.

Alchemy Global Talent Solutions