Administrator - Front of House
- Blackrock, Co Dublin
- Permanent
- Full-time
- Providing an administrative service for the department
- Support and cross cover in the local administration department
- Greet and communicate appropriately with visitors, patients, consultants and all staff
- Processing paperwork and explaining the admission process to patients on arrival
- Securing payment from all underinsured/self insured patients
- Liaison with other departments and consultants to arrange medical appointments as needed
- Escorting patients to other areas of the hospital as required
- Liaison with insurance companies to confirm cover, completing insurance claim forms
- Posting charges to patients’ accounts for discharge
- Assisting patients and visitors, liaison with hospital and clinic staff
- Other administrative duties as required by the clinical team
- Balancing cash sheets, checking float. Ensuring safe lodgement of all payments into the safe and transfer of information to finance
- Other administrative duties such as scanning of patient records, dealing with telephone queries and organising stationery for the department
- IT skills, insurance cover, cash handling and demonstrate excellent interpersonal skills
- Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care.
- Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety.
- Recognise limitations and seek assistance where necessary.
- Attend and contribute to appropriate meetings.
- Accept constructive advice when appropriate.
- Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic.
- Support the philosophy, objectives and goals of Blackrock Clinic.
- Observe the appropriate lines of authority.
- Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic.
- Demonstrate flexibility by assisting in all areas of the hospital/clinic as required.
- Participate in developing and providing quality care within Blackrock Clinic.
- Continue to develop personal knowledge and skills and seeks outside educational opportunities.
- Proficiency in IT skills, typing skills, cash handling and demonstrate excellent interpersonal skills.
- Carry out other such duties as requested by the Manager or his/her deputy.
- Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic.
- Flexible attitude to changing work practices.