After Sales Manager - Plumbing

Celtic Careers

  • Dublin
  • Permanent
  • Full-time
  • 2 hours ago
Job Title: After Sales Manager – Plumbing
Location: Dublin (Office-based, Monday to Friday – 39 Hours per Week)
Overview
This is a key role for a customer-focused and technically proficient individual who will oversee all aspects of technical support and aftersales service. If youu0027re passionate about problem-solving, thrive in a dynamic environment, and have a strong background in plumbing products, this is your chance to make a real impact.
Key Responsibilities:
  • Act as the primary point of contact for aftersales queries from merchants, installers, end-users, and internal sales teams
  • Evaluate incoming technical support requests and collect relevant information to facilitate swift resolution
  • Provide expert technical support to resolve installation and product issues
  • Prioritise and coordinate the scheduling of aftersales service visits
  • Manage relationships and service schedules with both in-house and external technical service agents
  • Collaborate with stock control to ensure the availability of spare parts and components
  • Oversee service jobs to ensure they are resolved efficiently and professionally
  • Maintain and update product specifications across relevant platforms
  • Partner with the Product Development team to integrate customer feedback and enhance product quality
Requirements
  • Minimum 3 years of experience in a technical support or aftersales role
  • Strong knowledge of plumbing and bathroom product ranges
  • A proactive, solutions-oriented mindset and the ability to stay calm under pressure
  • Excellent interpersonal and communication skills (verbal and written)
  • Professional telephone manner and confident client-facing abilities
  • Detail-oriented, highly organised, and skilled in prioritising workload
  • Proficiency in Microsoft Office Suite
  • Self-motivated and capable of working both independently and as part of a team
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer.
By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website.

Celtic Careers