Customer Success Manager

Workhuman View all jobs

  • Dublin
  • Permanent
  • Full-time
  • 1 day ago
Job Description:We’re seeking an innovative and driven Customer Success Manager to deliver an exceptional customer experience and help drive the continued success of Workhuman. You’ll partner with enterprise customers to understand their goals, maximize value from our solutions, and ensure long-term adoption and satisfaction.You’ll own and nurture customer relationships across the full lifecycle—acting as a trusted advisor, managing risks, identifying opportunities for growth, and helping customers achieve measurable outcomes through recognition and engagement. Your work will directly influence retention, expansion, and advocacy.This is a hybrid role requiring at least 3 days per week onsite in our Dublin, Ireland HQ.What We Can Offer You
  • The opportunity to manage and grow relationships with enterprise and Fortune 500 customers
  • A strategic role influencing customer outcomes, satisfaction, retention, and expansion
  • Ownership of the customer lifecycle—from onboarding through renewal and advocacy
  • The chance to serve as a trusted advisor, helping customers achieve their recognition and engagement goals
  • A visible, cross-functional position partnering with Sales, Insights, Product, and Leadership teams
  • The ability to lead high-impact customer engagements, including executive presentations and onsite meetings
  • A role where you can deepen customer partnerships and expand Workhuman’s footprint across organizations
The Skills You Will Bring
  • 3+ years of experience in Customer Success, Account Management, or Program Management with enterprise customers
  • Proven ability to collaborate cross-functionally (Sales, Product, Technical, Operations) and influence without authority
  • Comfortable operating in a fast-paced environment, prioritising effectively and delivering against deadlines
  • Strong communication and storytelling skills, including presenting to executive and large-audience groups
  • Highly organised with strong attention to detail, including disciplined CRM/pipeline management and accurate forecasting
  • Experience leading customer engagements such as onboarding sessions, QBRs, webinars, and onsite executive meetings
  • A consultative mindset with the ability to balance hands-on technical problem-solving and strategic partnership
  • Willingness to travel (~30%)
  • Preferred: Additional European languages, especially German
  • Preferred: Experience partnering with Works Councils and navigating employee relations considerations
Success looks like
  • Building and maintaining strong, multi-threaded relationships with customers (from day-to-day partners to executive stakeholders)
  • Driving high customer satisfaction and creating advocates through measurable outcomes, references, and case studies
  • Creating and executing customer success plans aligned to business goals, adoption milestones, and success metrics
  • Partnering with the Renewals Manager to support renewal and expansion readiness by articulating value, identifying growth opportunities, and ensuring risks are surfaced early
  • Demonstrating strategic value by leading QBRs, recommending best practices, and aligning to customer objectives
  • Proactively managing risks and escalations, coordinating internal resources to protect retention and customer outcomes
  • Leading high-impact engagements (onsite and virtual), including executive business reviews and enablement sessions
  • Delivering programs on time by managing scope, stakeholders, and internal/customer resources
  • Providing accurate account forecasts and health reporting (adoption, risk, and opportunity), maintaining clear account plans and next steps
Thank you for considering joining our team. We strive to create an inclusive and accessible application process for all candidates. If you encounter any difficulties or have specific accessibility requirements while applying for this position, please don't hesitate to reach out to us at for assistance. We are committed to ensuring equal access to opportunities for all individuals.#LI-SC1The Company:At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals’ differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don’t think you “check every single box” above, please still consider applying. We’re looking for a human who is collaborative, innovative with a growth mindsetWe love what we do because we’re shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world’s leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.Did you know we have an award-winning culture across EMEA and North America:We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large-sized workplace category. We were also recognised as the Best Workplace for Women and the Best Workplace in Technology in 2020, 2021, and 2022.In 2021 we were named as #2 Best Workplace in Europe in the medium-sized workplace category.We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as the Best Place to Work in Boston, U.S. Best Large Places to Work, and U.S. Best Places to Work.There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.Our core values are Respect, Determination, Innovation, and Imagination.Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based solely on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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