Account Manager (Hospitality)

Dublin
Permanent
Full-time

1 month ago
Apply easily

PressReader is a rapidly growing technology company that partners with the world’s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.Our technology also powers Branded Editions (BE) - a white-label solution that enables publishers to deliver their digital content in interactive ways. BE allows them to build a customizable platform that supports a wide range of revenue opportunities.We have an opportunity for an Account Manager to join our Hospitality team.As an Account Manager, you will redefine how the hospitality vertical handles customer renewals and provides in-life support to clients. From the point of initial sale through renewal, you will connect with clients, understand their feedback and needs, and support them through renewals. Engaging the services of the sales operations team for technical support as needed, you will actively own an evolving list of clients and ensure success in renewals, help drive engagement with the product and reduce overall churn. This is a great opportunity to join a supportive and collaborative tech company where your contributions will be valued.In this role, you will:

Develop and maintain strong relationships with assigned client accounts and assist with onboarding of newly sold clients.

Serve as the primary point of contact for client inquiries, concerns, and escalations.

Complete renewals, including updates to relevant agreements, and ensure timely billing of clients. Support Accounts Receivable in reaching out to delinquent accounts, in line with set policies.

Understand clients' primary objectives for the product, providing feedback and materials (where applicable) necessary to help achieve those objectives.

Consolidate client feedback, objectives, and other relevant information for use by colleagues in the Hospitality Account Management team, and across the broader organization to aid in the evolution of products and services offered in the hospitality vertical.

Collaborate with internal teams (such as hospitality sales, sales enablement, and content) to help address and facilitate client requests.

Implement up-sell or cross-sell options as outlined by the company, working to set targets.

Monitor client satisfaction and promptly address any issues to maintain high levels of retention.

Stay informed about industry trends, competitor activities, and market developments to support you and the broader Hospitality Account Management team in your efforts

Utilize relevant sales tools, including CRM, to ensure accurate data, pipelines, and renewal and financial information.

Other duties as assigned.

You are a great fit if you:

Have at least 2 to 3 years of B2B sales or business development experience

Have advanced verbal and written communication skills in English and French required

Bring fresh ideas, whether through smarter technical solutions, new strategies, or value-added approaches

Have a hunter mindset, identifying opportunities by understanding client budgets, timing, and seasonal trends

Aren’t afraid to dig deeper to uncover business potential and client needs

Are highly organized and results-oriented

Excel at analytical thinking and problem-solving

Tackle challenges with a proactive and creative approach

Adapt easily to changing priorities with strong attention to detail

Thrive in fast-paced environments, working both independently and in teams

Are flexible across multiple time zones

Have experience in the hotel industry (a strong asset)

Are proficient with CRM systems and sales tools

Bonus points if you:

Have a bachelor’s degree in Business Administration, Marketing, or a related field

Are fluent in French (required), with additional languages such as Italian or German considered an asset

Have a strong interest in published media and the travel industry

Why us for your next career adventure?PressReader offers a hybrid work environment that balances the flexibility of remote work with the benefits of in-person collaboration, connection, and celebration. Employees are required to work from the Dublin, Ireland office once a week.This role offers bonus eligibility based on the achievement of KPIs (Key Performance Indicators), in addition to your base salary.If you don’t see yourself fully reflected in every job requirement listed for this job, we still encourage you to apply. We are committed to creating a more equitable, inclusive and diverse company and we welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, sexual identification, and life experiences.Sometimes emergencies happen and you may need to reschedule an interview. We understand. Please let us know without worrying about losing the opportunity or your credibility.To apply, please submit your resume, and a cover letter explaining why you are the right person for this role.This is a great opportunity for the right candidate.

PressReader