Service Advisor Car Dealership

• Receive all incoming service calls and complete the booking procedure in full for each customer.
• Adhere to service department procedures for all bookings to ensure the smooth flow and efficiency of the workshop.
• Receive all incoming sales PDI’S and ensure they are booked using the Auto View booking diary and liaise with the sales department via email for expected updates and completion times.
• Check for outstanding recalls on all vehicles at point of booking and receiving PDI’S (Pre-delivery inspections).
• Retrieve all relevant information when making a booking and record using the correct methods on each job card, e.g. Account Detail, etc.
• Plan out each customer’s next mode of transport on booking, confirm bookings on internal systems and record on their Job Card.
• Following the service department procedures ensure all internal systems are updated and monitored regularly to ensure all customer requirements are met, including correct recording on Dealer car manager, job cards, booking appointments are made with care and don’t overlap and the workshop can facilitate the workload booked on a daily basis. i.e. time allowed vs. mechanics on duty.
• Liaise with the parts and service advisors on all incoming work to ensure the efficiency and smooth running of the workshop through appropriate communications.
• Strive to meet targets in all areas at all times.

• Passionate about customer service.
• Experienced with a minimum of 2-3 years experience in a similar role in a busy main car dealership
• Well-rounded communicator and listener.
• Excellent at sales
• Process driven
• Computer proficient
• Able to build and maintain exceptional work relationships with customers and colleagues.
• Able to organise and administer various tasks throughout a day in a timely manner
• Willing to learn and expand their knowledge base and skills
• Committed, enthusiastic and energetic, have the drive, initiative and focus
• A highly-motivated self-starter; will operate in a multi-task environment with deadlines and will be able to challenge themselves to exceed standards, striving for best in class.
• Have knowledge of warranty processes
• Well presented, well spoken, with a strong customer focus

Toyota Naas