Bar & Restaurant Manager

• Train, lead, motivate, coach, and discipline team members to ensure that established cultural and core standards ( order of service & mystery shopper etc) are met.
• Communicate with team members one to one and as a wider team, and managers to ensure operational needs are met.
• Conduct and record scheduled training assessments and “one-to-ones” with team members as required.
• Attend operational meetings as required to ensure effective coordination and cooperation between departments.
• Delegate duties and upskill team to avoid skills gaps.
• Nurture future leaders and create a leadership pipeline for high performing team members
• Foster a positive work culture with team, creating a 'Great Place to Work' for all, looking for new ways to motivate and engage the team ; meetings, thanking, incentivise selling, staff trips’ to suppliers etc.
• Engage through and promote engagement with Workvivo and any other agreed medium.

• To be visible in the operation, lead from the front & be the face of the place for guests and staff alike
• Nurture relationships with regular guests as well as cultivate relationships with new guests, to ultimately increase loyalty..
• Assume responsibility for service standards, working on continues improvement, motivation and supervision of the smaller details, to ensure a consistent and memorable experience for our guests
• Develop superior knowledge of all products & services available to our in-house guests and external customers.
• Observe physical condition of facilities and equipment in the outlets and make recommendations for corrections and improvements as needed.
• Work harmoniously and professionally with co-workers, supervisors and managers.
• Ensure business needs are met with adequate staffing / recruitment, to allowing for sooth service aswell as time to conduct meetings, training and administration.
• Ensure that all elements of guest awareness and care are met, and practices of personalizing service, are carried out at all times (including full compliance with Trigon Hotel Group standards).
• Ensure all staff are smartly dressed (Grooming standards) and correctly attired in accordance with company standards before commencing duty.

• Control labour expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.
• Ensure that business levels are met with adequate staffing and future planning is in place for upcoming business.
• To ensure sufficient stock of cutlery, crockery etc. for efficient service of drink and food.
• Ensure all cash/credit payments are correctly checked before acceptance, and that tight control and security of payments is kept.
• Ensure a good working relationship with suppliers and colleagues in other departments.
• Assist with the preparation or changing of weekly rosters if required in line with business requirements.
• React to complaints effectively and positively whilst ensuring necessary action is taken to prevent reoccurrence. All complaints, comments and compliments to be communicated and resolved immediately.
• To develop and maintain departmental standards, with special regards to the Trigon Hotel Group standards.

• Competitive rate of pay
• Relocation Assistance
• Access to our Company Pension Scheme
• Death in Service Benefit
• Employee referral bonus
• Friends & Family discounts across our restaurants
• Special rates in our hotel accommodation
• Paid internal and external training days
• Access to Trained Mental Health First Aiders
• Team Member Social & Wellbeing Events
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
• Meals on Duty
• Assistance with Leap Cards

The Metropole Hotel