Reservations Manager 4* Hotel Cork

• Managing the Revenue team and Reservations process in the department to ensure all team members can carry out their duties in a timely manner
• Ensure all telephone / e-mail traffic is monitored and reservations appropriately recorded
• Responsibility for both individual and group bookings
• Performing regular checks on future individual & group bookings
• Working with the Sales team to identify leads and pass to the appropriate sales person
• Manage No-show and cancellation reservations & process charges according to hotel policy
• Compile weekly/monthly/annual reports in line with the hotel requirements
• To constantly liaise with housekeeping department to ensure all guests request are actioned
• Ensure Front Office department are fully aware of all Promotions /Packages
• Work closely with the Sales & marketing team for best practice
• To work with the GM to fully understand and take direction on rates changes & Yield strategy
• To understand the Budgeting systems & procedures in place in line with the overall Business strategy and commercial goals

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