Front Office Manager 5* Hotel Galway

Co Cork
Permanent
Full-time

5 days ago
Apply easily

We are currently recruiting Front Office Manager for a 5* Hotel in Galway.Your Role*Ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards*To provide quality service to guests at all times, dealing with all queries and complaints arising in a timely manner*To carry out duties in accordance with statutory, health and safety requirements*Assist with Front Desk activities / guest queries and check in / out of guests*Deal with all payments, ensuring they are balanced and accurate*Assist with the induction, training and supervision of all Team Members*Track and monitor weekly customer feedback and respond as appropriate*Review all Customer Service feedback targets and implement corrective action if / as required*Ensure guest satisfaction standards are maintained by the Reception Team*To control all costs, including payroll, associated with the Department

Motivate the Team Members towards achieving the Sales targets for Front Office

*To liaise with the Revenue and Reservations Manager in maximising Front Office sales*To ensure the brand loyalty targets are achieved in conjunction with Guest Relations ManagerThe Person*Have minimum 2/3 years previous experience in Front Office Management, in a leading 4/5 star hotel*Have excellent interpersonal skills*Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline*Have extensive experience managing operating and managing Hotsoft PMS*Be experienced with MS Office packages such as Outlook, Word, Excel, etc.*Be very flexible, being prepared to help out the rest of the management Team in a willing and positive mannerWhy Join ?

Be the brand voice of a 5-star icon on Ireland's west coast.
Collaborate with a passionate team that values innovation, creativity, and excellence.
Shape luxury guest experiences that resonate globally.
Work in one of the most inspiring hotel environments in the country -where heritage meets modern luxury.

Please note, this role is based on-site fulltime at the Hotel and includes evening and weekend work schedules. Candidates require current legal status to live and work in Ireland without restrictions.What we offer:· Competitive Salary· Meals whilst on duty in our employee restaurant· Complimentary provision of uniforms· Excellent Employee discounts· Health & Wellness Benefit· Employee Recognition Awards· Career Progression· Recommend a Friend scheme· Travel and Bike to Work - Tax saving SchemeTo apply please forward current CV in MS Word Format to richard@rlconsult.com

Recruitireland