Member Services Officer or Member Services Executive - Phones Team - Health Services Staffs CU
- Christchurch, Dublin
- Permanent
- Full-time
Contract: Permanent Full Time - 35 hours per week.
Reporting To: Phones Team Manager/ Team Co -Ordinator.
Location: 5 High Street, Christchurch, Dublin 8.Renumeration MSO : €30,824 to €35,457 based on relevant previous working experience & qualifications*
Annual Leave 24 days
Occupational Pension SchemeRenumeration MSE : €37,146 to €47,715 based on relevant previous Financial Sector working experience & MCC qualifications*
Annual Leave 24 days
Occupational Pension SchemeThe Health Services Staffs Credit Union members is now regarded as one of the biggest Credit Unions in the country, with the largest Loan book. With just over 70,000 members, we offer a wide range of financial products and services to our members at competitive rates and attractive terms. We endeavour to be the most reliable, respected, and preferred financial institution for our members, providing good value, modern, accessible, and tailored services and support on a nationwide basis.We now have a new vacancy in our Phones Team, based in High Street, Dublin 8. The successful candidate may also provide support to our Branch teams if/when required. We are looking for a Member Services Officer (MSO) or Member Services Executive (MSE) depending on experience and qualifications to join our Phones team.This is an excellent opportunity for a candidate who is looking to start a career in the credit union/financial sector (MSO) , or indeed an experienced candidate in this sector (MSE), who is seeking an opportunity to work in one of the largest Credit Unions in the country.The Call Centre is open 5 days a week. The contracted hours for this post are 35 hours per week:Monday to Friday : 9:00 am to 5:00 pmPlease note the Call Centre currently opens late on a Tuesday & Thursday and staff are placed on a roster to work alternative shifts to cover these evenings (approx. every 4 to 6 weeks)The shift on these weeks may change to:Monday, Wednesday, Friday : 9:00 am to 5:00 pm
Tuesday, Thursday: 10.30 am to 6.30 pmRole Description:These positions will have a variety of duties including;
- Providing the members of the Credit Union with a courteous, pleasant and professional service primarily via our call centre, through our website / email or by providing back office support. On occasion may be required to assist members via face to face interactions.
- Processing of loan applications, assisting members with their account management, acting as teller, assisting members with Credit Control queries and assisting members with any of the range of services offered by HSSCU.
- Back office administrative / operational duties as the needs of the office dictate.
- Provide support, coaching and guidance to peers, in particular, to Member Service Officers in your team who are working towards their MCC accreditation. ( For MSE level only)
- To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient Credit Union.
- Excellent organisational skills.
- Methodical with a high level of accuracy and attention to detail.
- Ability and confidence to communicate effectively both orally and in writing.
- Ability to work under own initiative with minimal direction.
- Ability to work to deadlines and targets, can prioritise tasks under pressure.
- Ability to work with and part of a team.
Member Relationship Management Very Strong Vey Strong
Communication and Influencing Strong Strong
Teamwork and collaboration Strong Very Strong
Planning and priority setting Good Strong
Problem solving and decision making Good Strong
Results focus Strong Very Strong
IT, digital and social media Good Good
Technical: Knowledge of HSSCU Products & Services Strong Very Strong(A full job description is available on request for both roles – email )Requirements for applicants at MSO level:
- The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products. (QFA/CUA incl Loans or APA in Loans & Savings & Investments /Pathways CU Diploma/ACCUP).
- The Credit Union will provide financial support for the successful candidate to obtain this qualification, if they do not have it currently.
- Good IT Skills
- Excellent Member/Customer Service Skills
- Excellent administration skills and attention to detail.
- 1 to 2 years’ experience in a similar role would be an advantage.
- The successful candidate will be required to have previously satisfied the minimum competency requirements as set out in the Central Bank Guidelines for sales and related activities ( i.e. QFA or CUA or APA in Loans & Savings and Investment or Pathways CU Diploma/ACCUP).
- A minimum of 2 years’ working experience in a Financial Institution is required
- 1- 2 years’ working experience in a similar role would be an advantage.
- Knowledge of SCION an advantage.
- Excellent IT Skills.
- Excellent administration skills and attention to detail.