Member Services Officer-Lending Team - Health Services Staffs Credit Union
- Southside Dublin
- €30,824-35,457 per year
- Permanent
- Full-time
Contract: Permanent Full Time - 35 hours per week
Reporting To: Assistant Lending Manager- Operations
Location: High Street Dublin 8
Renumeration: €30,824- €35,457, depending on relevant working experience & qualifications*
Annual Leave 24 days
Occupational Pension SchemeThe Health Services Staffs Credit Union is once again hiring as we continue to be a front leader in the Credit Union sector. Health Service Staffs Credit Union (HSSCU) is one of the largest credit unions, currently with the largest loan book in the country. If you would like to join an organisation that is dedicated to delivering the best possible service to over 70,000 members, offering a wide range of financial products and services to at competitive rates and attractive terms.We now have an exciting opportunity in our Lending team for a candidate who is looking to start a career in the credit union/financial sector and have opportunities to enhance career progression.The primary role of the team is to deal with the underwriting, processing and approval / referral of loan applications received from members. The team also deals with overdraft applications, reschedule applications and mortgage applications (when available). Staff from the team constitute the Combined Authority and decide on applications as required by policy. The Team also provides support to the Credit Committee and Board of Directors in relation to loan applications and lending related issues .The main function of the Member Services Officer – Lending Team is to provide support to members of the Team, both administrative and technicalThe contracted hours for this post are 35 per week: Monday to Friday 9am to 5pmRole Description:
- Promptly dealing with and responding to queries received from members with a courteous, pleasant and professional service via post/phone/email/electronic system.
- Mail box administration, loan paperwork matching and recording, call backs to members, when required.
- Amendments to loan applications to reflect Loans Officers / Committees’ decisions. Call backs on these decisions.
- When required, preparing loan applications for assessment by other Senion Loans Officer/ Loans Officers in Lending Team.
- Administration of Combined Authority and Credit Committee loan applications and minutes – maintaining records of same.
- Administrative support in areas of rescheduling, overdraft and mortgage application assessments.
- Assisting / supporting Loans Officers in Lending Team.
- Approval of loan applications, subject to policy, and as deemed appropriate by Lending Team Management
- To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient Credit Union.
- Any other duties that may be required
- Excellent communication and interpersonal skills.
- Ability and confidence to communicate effectively, both orally and in writing.
- Ability to deal with challenging calls from, and to members, with confidence, politeness and clarity.
- Ability to work under own initiative with minimal direction.
- Ability to work to deadlines and targets, can prioritise tasks under pressure.
- Willingness to take on new tasks and projects.
Member Relationship Management Very Strong
Communication and influencing Strong
Teamwork and collaboration Strong
Problem solving and decision making Good
Results focus Strong
Planning and priority setting Good
IT knowledge Good
Technical: Job knowledge and training StrongQualifications & Experience
- The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products. (QFA/CUA incl Loans or APA in Loans & Savings & Investments /Pathways CU Diploma/ACCUP).
- The Credit Union will provide financial support for the successful candidate to obtain this qualification, if they do not have it currently.
- Good IT Skills
- Excellent Member/Customer Service Skills
- Excellent administration skills and attention to detail.
- 1 to 2 years’ experience in a similar role would be an advantage.